AIApply – Terms of Service

(Last updated 1 September 2025)

1. Definitions

• "AIApply", "we", "our" and "us" mean AIApply Ltd., a company registered in England and Wales (Company No. ______).
• "Services" means the Website at www.aiapply.co, the AIApply mobile applications, any related products, and all content, features or functionality made available by us.
• "Content" means any text, graphics, audio, video, data or other materials appearing in the Services, including AI-generated output.
• "User Content" means any data, text, audio, video, CVs/résumés, interview recordings, prompts, or other materials that you upload, submit or otherwise make available through the Services.
• "Paid Services" means any subscription or one-off purchase offered for a fee, including AI credit bundles and premium plans.

2. Acceptance of Terms

By accessing or using any of the Services you agree to be bound by these Terms of Service ("Terms") and our Privacy and Cookie Policy, each incorporated by reference. If you do not agree, do not use the Services.

3. Eligibility

You must be at least 16 years old, or the age of digital consent in your jurisdiction, to create an account. If you are under 18 you represent that you have parental or guardian consent. You warrant that you have full legal capacity to enter into this contract.

4. Account Registration

You must provide accurate, current and complete information, promptly update any information that changes, and maintain the confidentiality of your credentials. You are responsible for all activity that occurs under your account and must notify us immediately of any unauthorised use.

5. Privacy & Cookies

Our Privacy and Cookie Policy explains how we collect, use, share and protect your data (including CVs and recordings) and is part of these Terms.

6. Changes to Terms

We may modify these Terms at any time. Material changes will be announced on the Website or via email at least 14 days before they take effect. Your continued use after the effective date constitutes acceptance.

7. Newsletter & Marketing Emails

Creating an account subscribes you to The Download newsletter and partner marketing emails only if you have actively opted-in in accordance with the UK Privacy and Electronic Communications Regulations. You may unsubscribe at any time without affecting your access to the Services.

8. Payments, Renewals & Refunds

• Pricing. Fees are displayed inclusive of VAT unless stated otherwise.
• Subscriptions. Paid Services renew automatically at the then-current rate unless cancelled through your account dashboard or the relevant app store at least 24 hours before the end of the current period.
• Cooling-off waiver for digital content. By purchasing Paid Services you request immediate performance and acknowledge that you lose the statutory 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Refunds.
  • Trial eligibility.
    • AI Apply subscriptions: A 7-day trial is available for new AI Apply subscriptions. Refund requests must be submitted within 7 days of purchase. After this period, fees are non-refundable except as outlined below.
    • Auto Apply subscriptions: Auto Apply uses a credit-based trial. You are eligible for a full refund if you pause your queue and request it before more than 20 job applications (credits) have been used. Once you exceed 20 applications, the trial ends and only partial refunds may apply.
  • Auto Apply refunds after trial.
    • Partial refund: If we fail to process all of your job applications before the end of your subscription period, you may request a partial refund for unused credits.
  • Technical issues. Refunds may be granted if you report a reproducible, verifiable technical issue that materially prevents access to or use of the Paid Services. You must provide reasonable evidence (for example, screenshots, error messages, and steps to reproduce).
  • Support first. You must contact support and allow us a reasonable opportunity to resolve the issue. If the issue remains unresolved, we may issue a refund.

9. User Conduct

You agree to use the Services lawfully and not to:

• Prohibited behaviour
• Examples
• Infringement: Uploading copyrighted material without permission
• Harassment or hate: Threats, slurs, bullying
• Obscene or illegal content: Child sexual content, terrorism material
• Disruption: Introducing malware, scraping, overloading servers
• Circumvention: Bypassing usage limits, reverse-engineering models

We reserve the right to remove User Content, suspend or terminate accounts, and take other action we deem appropriate.

10. Licence to User Content

You grant AIApply a world-wide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, process, adapt, publish and display User Content solely for the purpose of operating, improving and promoting the Services. Except for this licence, you retain all rights in your User Content.

11. Intellectual Property

All Content (excluding User Content) is owned by AIApply or its licensors and is protected by UK and international intellectual-property laws. You may not copy, modify, distribute, sell or lease any part of the Services or Content without our prior written consent.

12. AI-Generated Output & Professional-Advice Disclaimer

• AI Output. The Services use machine-learning models that may produce inaccurate or incomplete information ("hallucinations").
• Informational use only. All output is provided "as is" for general informational purposes and does not constitute professional, legal, career or other advice.
• Verification. You remain solely responsible for verifying the accuracy, legality and suitability of any output before relying on it.

13. Third-Party Links & Services

The Services may contain links to third-party websites or services that we do not own or control. We do not endorse and are not responsible for any third-party content, practices or services. Access them at your own risk.

14. Copyright Notice & Takedown Procedure

If you believe that Content infringes your copyright, please send a notice to copyright@aiapply.co with (i) your contact details, (ii) identification of the work infringed, (iii) the URL of the alleged infringement, and (iv) a good-faith statement under penalty of perjury. We will respond promptly in accordance with the UK safe-harbour regime.

15. Mobile App, Real-Time Q&A & Transcription

• Third-party speech service. Real-time transcription is provided by Deepgram, Inc.; AIApply accepts no liability for errors, omissions or delays.
• Recording compliance. You are solely responsible for complying with all applicable recording laws (e.g., two-party consent).
• Device & network risk. Mobile networks and operating systems may be insecure. We are not liable for intercepted transmissions, device malfunctions or data loss.
• Limitation of liability. Subject to §17 below, AIApply is not liable for any damages arising from use of the mobile app or reliance on generated answers.

16. No Guarantees

AIApply makes no guarantee that you will obtain employment, receive interview invitations or achieve any particular outcome through the use of the Services.

17. Limitation of Liability

• Exclusion of certain losses. AIApply shall not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of data, profits, revenue or business, whether arising in contract, tort (including negligence) or otherwise.
• Cap on direct damages. AIApply's total aggregate liability for direct damages shall not exceed the greater of (i) £100 or (ii) the amount you paid for the Paid Services in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms limits liability that cannot be limited by law, including death or personal injury caused by negligence or fraud.

18. Indemnification

You agree to indemnify, defend and hold harmless AIApply, its officers, directors, employees, agents and affiliates from any claims, damages, losses and expenses (including reasonable legal fees) arising out of or related to: (i) your use of the Services; (ii) your User Content; (iii) violation of these Terms; or (iv) recording-law violations or content you generate in the mobile app. We may assume the exclusive defence and control of any matter subject to indemnification and you agree to cooperate with us.

19. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including acts of God, labour disputes, internet outages, malware attacks, government action or epidemic.

20. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any breach of these Terms or if we discontinue the Services. You may delete your account at any time. Provisions that by their nature survive termination (including §§ 7, 10-19, 21-24) remain in effect.

21. Assignment

AIApply may assign or transfer these Terms, in whole or in part, to any affiliate or successor without restriction. You may not assign these Terms without our prior written consent.

22. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of them are governed by English law. The courts of England and Wales have exclusive jurisdiction, unless you are a consumer resident in the EEA, in which case you may bring proceedings in your local courts. We do not participate in alternative dispute-resolution schemes unless required by law.

23. Changes to the Services

We may modify, suspend or discontinue any part of the Services at any time. Where we materially reduce core functionality of a Paid Service, we will give you at least 30 days' notice and the option to cancel for a pro-rata refund of prepaid fees.

24. Entire Agreement & Severability

These Terms and the documents expressly incorporated herein constitute the entire agreement between you and AIApply and supersede all prior agreements. Headings are for convenience only. If any provision is held unenforceable, the remaining provisions remain in full force.

25. Waiver

Failure by either party to enforce any provision shall not constitute a waiver of future enforcement of that or any other provision.

26. Contact & Data Protection Officer

• General enquiries: hello@aiapply.co
• Data Protection Officer: dpo@aiapply.co

27. Interview Buddy

Overview

Interview Buddy is an AI-assisted interview preparation feature intended for mock interviews and practice sessions only. It can work with supported video conferencing platforms when accessed via a web browser. With your permission, it may use information you provide (for example, your CV/résumé and a job description) to generate suggested responses in real time during practice.

Features

• Personalized suggestions: Generates suggested responses based on your inputs and selected role.
• Practice support: Provides real-time assistance during practice sessions to help you rehearse answers.
• Platform compatibility: Designed to work with common video conferencing platforms (e.g., Google Meet, Zoom, Microsoft Teams) when used in a browser.
• Speaking practice: Helps you practice delivery and refine responses.

Disclaimers

About This Tool

This feature uses artificial intelligence to assist with interview preparation. It is designed for practice and mock interviews only and must not be used during an actual interview. It is provided for training purposes and does not guarantee any employment outcome.

How to Use Responsibly

• Be truthful: Do not use suggested responses to misrepresent your skills or experience.
• Exercise judgment: AI-generated content may be inaccurate or incomplete. Review and verify before use.
• Notify participants: Ensure any practice partner is aware that audio may be recorded and/or transcribed for learning purposes and obtain all necessary consents.

Important Information

• Privacy: Real-time functionality may require access to microphone audio to generate suggestions. Use is subject to our Privacy and Cookie Policy.
• Availability: Performance may be affected by device limitations and network conditions. Service is provided on an “as is” and “as available” basis.
• No professional advice: AI outputs are for general informational purposes only and do not constitute professional, legal, or career advice.
• Evolving regulation: Laws and guidance regarding AI are developing. You are responsible for compliance with applicable laws in your jurisdiction.
• Limitation: We are not responsible for misuse or use contrary to these Terms or applicable law.

Agreement: By using this feature, you acknowledge and agree to the disclaimers above in addition to these Terms.

Updates: We may update these disclaimers from time to time. Please review them periodically.

By accessing or using AIApply's Services you confirm that you have read, understood and agree to these Terms.